In these Conditions the term "the Company" means Carpe Diem Tours and the term "the Client" means the person who has made travel arrangements for a Pilgrimage or Cultural Tour within Ireland or Northern Ireland with the Company regardless whether such arrangements have been made by the person him/herself or by another person on his/her behalf. All cultural tours and pilgrimages and other travel arrangements ("the Cultural Tour") on this website are sold by the Company subject to the following conditions:
Section 1. Contract, Travel Form, Cancellation & Refunds
No contract shall exist between the Company and the Client until the Company has received full payment and a completed Travel Form per each fare paying traveller in relation to the Cultural Tour or Pilgrimage, and the booking has been confirmed by the Company in writing or by email.
In the case of a group booking, a Travel Form and full payment must be received for each fare paying traveller and the group organiser will receive the confirmation from the Company.
The Travel Form together with the confirmation invoice issued by the Company to the Client shall constitute the sole and entire basis of the agreement between the said Company and the Client.
b. Cooling off Period
A 7 day cooling off period will apply to the payment made by the Client provided that the date on which the Client notifies the Company of his/her intention to cancel ("cool off") does not fall within 90 days of the Departure Date of the Cultural Tour/Pilgrimage, otherwise refunds will apply as per Section 1c below. To avail of the Cooling off period, the Client must notify the Company within 7 days of the payment, which he/she can do using the methods outlined in Section 1c below, and where a valid cooling off period applies the Company will notify the Client by email and the payment will be refunded in full.
c. Cancellations & Refunds
Cancellation of the Cultural Tour/Pilgrimage by the Client must be made by email, in writing, or by using the Cancel Booking form on the website. Details are available at https://www.carpediemtours.ie/cancellations-refunds/cancel-booking. Cancellation is treated as being effective from the date on which such notice is received by Carpe Diem Tours.
More than 90 days before the Departure Date: The refund will be the total cost less the necessary expenses already committed by the Company unless the cancellation is a valid Cooling Off period in which case 100% of the cost will be refunded (see Section 1b).
Within 90 days of the Departure Date: 100% of the total cost of the tour is forfeited as these facilities and locations have to be booked well in advance because of their popularity.
Section 2. Health and Safety
The Health and Safety of our clients is paramount. Each cultural tourist or pilgrim must satisfy the Company that their health and physical fitness is such that they are able to undertake the cultural tour or pilgrimage in question. For example, a visit to Skellig Michael involves climbing 700 or so steps to visit the early Christian monastery, but these requirements will be clearly stated on the website and Travel Form. Submission of the Travel Form will be deemed to be an acceptance by the clients of the terms and conditions for the individual cultural tour. Clients with a serious health condition or of advancing years are obliged to inform Carpe Diem Tours so that reasonable accommodation can be made. On occasion medical certification may be required as to a client’s medical condition.
Section 3. Cancellations by the Company
Every effort will be made to operate all cultural Tours and Pilgrimages as advertised but the Company reserves the right at its discretion or in the clear interest of the client to modify or cancel any tour, schedule, accommodation or arrangement for good reason at any time which is 21 days or more days prior to the date of departure of the tour.
If the Company cancels the Tour, the Company shall refund the Client without delay and shall offer the Client the choice of an alternative Cultural Tour or Pilgrimage of comparable standard to the tour which has been cancelled or a prompt refund of all money paid (unless specifically stated to be non-refundable) by the Client to the Company (without interest thereon) and after deduction of the reasonable expenses of the Company.
The Company shall not be liable for any loss or damage suffered by the Client as a result of such cancellations and the Company shall be deemed to have fulfilled its legal obligation by offering the Client the choice referred to herein.
Section 4. Complaints
The Client shall submit in writing any complaints during the Tour to the Company’s resident Group Leader and shall have the same duly signed by the group leader. If the Client wishes to make a claim, details of such claim (together with the written complaint signed by the group leader or a copy thereof must be received by the Company within 28 days from the end of the Tour.
Section 5. Luggage
The Company shall not be liable for loss or damage to the luggage and personal effects of the Client which shall be carried subject to the terms and conditions of the relevant carrier.
Section 6. Liability
a. Extent of Liability
The Company shall not be liable to the Client for any loss, damage, delay, cancellation, alteration, inconvenience, irregularity or additional expense suffered or incurred by the Client due directly or indirectly to the Acts or omissions of any person outside the control of the Company and in any circumstances whatsoever and howsoever and in particular by any defect of whatever nature in any vehicle or other means of mode of transport or by means of any act, neglect, omission or default on the part of any company, firm or individual or any servant agent thereof engaged directly or indirectly in conveying the Client or in providing or arranging accommodation or in carrying out any arrangement or service relating the Tour or any part thereof or in any manner or thing whatsoever incidental thereto and the company shall not in any circumstances whatsoever be liable for the death of or injuries sustained by the Client howsoever caused or occasioned.
b. Liability for Third Parties
The Company undertakes to exercise care in making arrangements with hoteliers, carriers and others for the provision of facilities for the Tour. The Company shall not be liable for any tortuous act, breach of contract, breach of statutory duty or any other act, neglect, omission or default whatsoever or the part of any person (corporate or otherwise) firm or individual or any servant or agent thereof which is not under the control of the Company and which is engaged in providing or arranging any part of the Tour or in conveying the Client or in any manner or thing whatsoever incidental thereto.
Section 7. Variations of Conditions
The Client should note that no variation or waiver of any of these conditions shall be valid unless agreed in writing by an authorised officer of the Company.
Section 8. Warranties
No warranty or representation, written, verbal, pictorial or otherwise contained other than in the invoice, confirmation form or travel form issued by the Company shall form part of any account entered into between the Company and the Client. The Client warrants that all information given by him/her on the booking form is true and correct.
Section 9. Insurance Conditions
The Client is solely and wholly responsible for ensuring that he/she is covered by the appropriate level of Travel Insurance. Guidance can be found on the Travel Insurance page.
Section 10. Accommodation
Rooms with special facilities or in a specific location are not guaranteed under any circumstances and the request of the Client for such facilities shall not be a guarantee of availability even though a supplementary charge therefore may be been paid by the Client. If such special facilities or locations are not available, any supplementary change so paid will be refunded in full.
Section 11. Governing Law
These conditions shall in all respects (including the formation thereof and performance thereunder) be governed by and construed in accordance with the laws of the Republic of Ireland. The completed and returned Travel Form shall constitute and be deemed to constitute consent to these conditions.