Terms & Conditions/Cancellations & Refunds
Overseas Tours (ex Ireland)
In these Conditions the term "the Company" means Carpe Diem Tours and the term "the Client" means the person who has made travel arrangements for a Pilgrimage or Cultural Tour with the Company regardless whether such arrangements have been made by the person him/herself or by another person on his/her behalf. The Travel Agent, Premier Travel, is the agent for the Client; thereinafter, the Travel Agent shall be the agent of the Company. All cultural tours and pilgrimages and other travel arrangements ("the Cultural Tour") on this website are sold by the Company subject to the following conditions:
Section 1. Contract, Travel Form, Cancellation & Refunds
No contract shall exist between the Company and the Client until the Company has received a minimum payment of €400 per fare paying traveller (hereafter referred to as "the deposit"), completed and returned a Travel Form per each fare paying traveller in relation to the Cultural Tour or Pilgrimage, and the said booking has been confirmed by the Company in writing or by email.
The deposit is non-transferable and is accepted in part payment of the full price of the Cultural Tour or Pilgrimage and will be accredited to the account of the Client.
In the case of a group booking, a Travel Form and the deposit must be received for each fare paying traveller and the group organiser will receive the confirmation from the Company.
Subject to the Cooling Off period, and the provisions of Sections 4 & 5, the deposit is non-refundable. The Travel Form together with the confirmation invoice issued by the Company to the Client shall constitute the sole and entire basis of the agreement between the said Company and the Client.
b. Cooling off Period
A 7 day cooling off period will apply to the first payment made by the Client provided that the date on which the Client notifies the Company of his/her intention to cancel ("cool off") does not fall within 6 weeks of the Departure Date of the Cultural Tour/Pilgrimage, otherwise refunds will apply as per Section 1e below. The Client must notify the Company within 7 days of the first payment, which he/she can do using the methods outlined in Section 1e below, and where a valid cooling off period applies the Company will notify the Client by email and the first payment will be refunded in full.
c. Payment of Balance
The balance of the price of the Cultural Tour/Pilgrimage shall be due in full not later than the date which is two calendar months before the departure date. The client may choose to pay in full or in stage payments, by availing of an installment plan with fixed amounts to be paid on scheduled dates.
d. Non Payment
If the balance(s) payable are not received on the due dates referred to in Section 1c the Company reserves the right to cancel that booking for the Cultural Tour or Pilgrimage without further notice to the Client. All monies paid shall be forfeited unless the Client shall show to the satisfaction of the Company that the reason for the non-payment is due to the happening of any of the events specified in Sections 4 or 5 below.
e. Cancellations & Refunds
Cancellation of the Cultural Tour/Pilgrimage by the Client must be made by email, in writing, or by using the Cancel Booking form on the website. Details are available at https://www.carpediemtours.ie/cancellations-refunds/cancel-booking. Cancellation is treated as being effective from the date on which such notice is received by Carpe Diem Tours.
More than 6 weeks before the Departure Date: the deposit is forfeited unless cancellation occurs within a valid Cooling Off period (see Section 1b).
Within 6-4 weeks of the Departure Date: the deposit and 30% of the balance of the total cost of the tour is forfeited.
Within 4-2 weeks of the Departure Date: the deposit and 45% of the balance of the total cost of the tour is forfeited.
Within 2 weeks - 72 hours of the Departure Date: the deposit and 60% of the balance of the total cost of the tour is forfeited.
Within 72 hours of the Departure Date: 100% of the total cost of the tour is forfeited.
Section 2. Prices Quoted and Exchange Rates
a. Exchange Rates
All prices quoted are expressed in Euro and based on the exchange rate applicable between the two currencies on the day. The Company may, subject to Section 2b, increase the quoted prices if the cost of ground or transport arrangements increase as a result of an unfavourable conversion in the rates of exchange and/or if the cost to the Company of providing the Cultural Tour or Pilgrimage is increased as a result of the happenings of other events outside the control of the Company. The Company shall notify the Client in writing/email of such increase.
The Company shall not vary the price quoted for any of the reasons set out in Section 2a if such increase shall occur less than thirty days before the date of departure of the Cultural Tour or Pilgrimage or the date of payment of the final balance whichever is the later.
Section 3. Health and Travel Documents
The Client must have a valid passport together with all necessary visas or other documentation required for entry or exit from the country of origin or destination or any country en route to the country of origin or destination. The obtaining and possession of such documentation is the responsibility of the Client. The Client should check local visa and health regulations with the relevant Embassy or Consulate.
Section 4. Cancellations by the Company
Every effort will be made to operate all cultural Tours and Pilgrimages as advertised but the Company reserves the right at its discretion or in the clear interest of the client to modify or cancel any tour, flight, schedule, accommodation or arrangement for good reason at any time which is 21 days or more days prior to the date of departure of the tour and in such cases the provisions of Section 4c shall apply. Subject to Section 4b the Company shall not cancel the Tour less than 21 days before the departure date.
b. Force Majeure
Notwithstanding Section 4a the Company may cancel the Tour less than 21 days prior to the departure date of the Tour if:
- Hostilities, political unrest or other circumstances amounting to force majeure shall occur in the country of departure or the country of destination or in any country en route to either such country or
- The Company is unable due to force majeure to fulfil its obligations under the contract with the Client
c. Consequences of Cancellation
- If the Company cancels this tour before payment by the Client of the balance of the price, the Company shall refund all money unless specifically stated to be non-refundable paid by the Client to the Company (without interest thereon) and after deduction of the reasonable expenses of the Company provided that the Company shall not liable for any loss or damages suffered by the Client as a result of such cancellation.
- If the Company cancels the Tour after payment by the Client of the balance of the tour price, the Company shall refund the Client without delay and shall offer the Client the choice of an alternative Cultural Tour or Pilgrimage of comparable standard to the tour which has been cancelled or a prompt refund of all money paid (unless specifically stated to be non-refundable) by the Client to the Company (without interest thereon) and after deduction of the reasonable expenses of the Company. The Company shall not be liable for any loss or damage suffered by the Client as a result of such cancellations and the Company shall be deemed to have fulfilled its legal obligation by offering the Client the choice referred to herein.
Section 5. Alterations by the Company
Circumstances may make it necessary for the Company to make Material Alterations (as hereinafter defined) to the Cultural Tour or Pilgrimage for which bookings have been made and accepted by the Company. If Material Alterations shall become necessary, the Company shall:
- Inform the Client without delay and shall offer the Client the choice of either accepting the Material Alterations or of receiving a prompt refund of all money (unless specifically stated to be non-refundable) paid by the Client to the Company (without interest thereon) and after deduction of the reasonable expenses of the Company. The Client shall make his slection known in writing/email to the Company within seven days
- Or provide for the Client an alternative Tour or travel arrangement of comparable standard to the original Tour if it is practicable for the Company to notify the Client that Material Alterations to the original Tour have occurred in sufficient time before the departure date of the Tour.
Section 6. Change of Schedule or Timings
The travel schedules given in brochures are approximate and are subject to change. The travel schedules given in the Itinerary of the Client are those provided by the airline companies and the transport operators and the Company shall not be liable in respect of delays or diversions or alterations to the Tour of whatsoever nature caused directly or indirectly as a result of alterations to such schedules made by such airline companies or other transport operators. If the travel arrangements are on scheduled air or other scheduled travel services, the Client shall confirm all onward and return flight or departures at least 72 hours prior to departure. If the Client fails to make such confirmation, the Company shall not be responsible for any inconvenience, loss or damage suffered by the Client by reason of such changes to the Schedules.
Section 7. Complaints
The Client shall submit in writing any complaints during the Tour to the Company’s resident Group Leader and shall have the same duly signed by the group leader. If the Client wishes to make a claim, details of such claim (together with the written complaint signed by the group leader or a copy thereof must be received by the Company within 28 days from the end of the Tour.
Section 8. Luggage
The Company shall not be liable for loss or damage to the luggage and personal effects of the Client which shall be carried subject to the terms and conditions of the relevant carrier.
Section 9. Liability
a. Extent of Liability
The Company shall not be liable to the Client for any loss, damage, delay, cancellation, alteration, inconvenience, irregularity or additional expense suffered or incurred by the Client due directly or indirectly to the Acts or omissions of any person outside the control of the Company and in any circumstances whatsoever and howsoever and in particular by any defect of whatever nature in any vehicle or other means of mode of transport or by means of any act, neglect, omission or default on the part of any company, firm or individual or any servant agent thereof engaged directly or indirectly in conveying the Client or in providing or arranging accommodation or in carrying out any arrangement or service relating the Tour or any part thereof or in any manner or thing whatsoever incidental thereto and the company shall not in any circumstances whatsoever be liable for the death of or injuries sustained by the Client howsoever caused or occasioned.
b. Liability for Third Parties
The Company undertakes to exercise care in making arrangements with hoteliers, carriers and others for the provision of facilities for the Tour. The Company shall not be liable for any tortuous act, breach of contract, breach of statutory duty or any other act, neglect, omission or default whatsoever or the part of any person (corporate or otherwise) firm or individual or any servant or agent thereof which is not under the control of the Company and which is engaged in providing or arranging any part of the Tour or in conveying the Client or in any manner or thing whatsoever incidental thereto.
Section 10. Variations of Conditions
The Client should note that no variation or waiver of any of these conditions shall be valid unless agreed in writing by an authorised officer of the Company.
Section 11. Warranties
No warranty or representation, written, verbal, pictorial or otherwise contained other than in the invoice, confirmation form, travel form or booking form issued by the Company shall form part of any account entered into between the Company and the Client. The Client warrants that all information given by him/her on the booking form is true and correct.
Section 12. Insurance Conditions
The Client is solely and wholly responsible for ensuring that he/she is covered by the appropriate level of Travel Insurance. Guidance can be found on the Travel Insurance page.
Section 13. Accommodation
Rooms with special facilities or in a specific location are not guaranteed under any circumstances and the request of the Client for such facilities shall not be a guarantee of availability even though a supplementary charge therefore may be been paid by the Client. If such special facilities or locations are not available, any supplementary charge so paid will be refunded in full.
Section 14. Governing Law
These conditions shall in all respects (including the formation thereof and performance thereunder) be governed by and construed in accordance with the laws of the Republic of Ireland. The completed and returned Travel Form shall constitute and be deemed to constitute consent to these conditions.